Terms of Service
Welcome to Wildmora.
These Terms of Service govern your use of our website and your purchases from our store. By visiting our website or placing an order, you agree to these Terms.
Please read them carefully before using our website.
Store Information
This website is operated by:
World of Realm SRL
Brand: Wildmora
Email: support@wildmora.com
Throughout the site, the terms “we,” “us,” and “our” refer to Wildmora.
Use of Our Website
By using this website, you agree that you will not:
- Use the website for illegal or unauthorized purposes
- Attempt to interfere with the website’s security or functionality
- Provide false, inaccurate, or misleading information
- Copy, reproduce, or misuse our content without permission
- Use our products in an unsafe or irresponsible way
We reserve the right to refuse service, cancel orders, or restrict access if we believe these Terms have been violated.
Product Information
We make reasonable efforts to display product information, descriptions, images, prices, and availability accurately.
However, we do not guarantee that all product descriptions, images, colors, sizes, or other content are completely error-free.
Product colors may vary slightly depending on screen settings, lighting, and photography.
Pet Product Responsibility
Wildmora sells products for pets, including toys, grooming tools, feeding accessories, walking accessories, and enrichment products.
Customers are responsible for choosing products that are suitable for their pet’s size, age, behavior, health, and temperament.
Unless clearly stated otherwise:
- Pet products should be used under supervision
- Toys are not intended for unsupervised chewing
- Damaged products should be removed immediately
- Products should be used only as intended
- Food-related products should be cleaned regularly
- Electronic products should be used according to instructions
Wildmora is not responsible for misuse, improper supervision, incorrect product selection, or damage caused by pets.
Orders
When you place an order, you agree to provide accurate and complete information.
After placing an order, you may receive an order confirmation email. This does not mean your order has been accepted permanently.
We reserve the right to cancel or refuse any order for reasons including:
- Product unavailability
- Payment issues
- Suspicious or fraudulent activity
- Incorrect pricing or product information
- Shipping restrictions
- Errors in order details
If your order is cancelled after payment, we will issue a refund where appropriate.
Pricing and Payments
All prices are listed in the currency shown at checkout.
We reserve the right to change prices at any time without notice.
Payment must be completed at checkout through the available payment methods.
We are not responsible for additional fees charged by your bank, card provider, payment provider, or currency conversion service.
Shipping
Shipping times are estimates and may vary depending on destination, customs, shipping partners, and local delivery conditions.
Orders over $49 qualify for free tracked shipping.
Orders under $49 have a flat shipping fee of $4.95.
Some orders may arrive in separate packages if items are fulfilled from different warehouses, suppliers, or shipping partners.
For more information, please see our Shipping Policy.
Returns and Refunds
Returns and refunds are handled according to our Return and Refund Policy.
Because we sell pet products, some items may not be eligible for return if they have been used, exposed to pets, food, water, fur, dirt, saliva, waste, or returned in an unsanitary condition.
Please review our Return and Refund Policy before placing an order.
Cancellations
If you need to cancel an order, contact us as soon as possible at:
We cannot guarantee cancellation once an order has been processed, packed, or shipped.
Discounts and Promotions
Discounts, offers, and promotions may be changed, limited, or removed at any time.
Discount codes cannot always be combined unless clearly stated.
We reserve the right to cancel orders if a discount or promotion is used incorrectly, fraudulently, or due to a technical error.
Intellectual Property
All content on this website, including text, branding, logos, images, graphics, product descriptions, and design elements, belongs to Wildmora or its content providers.
You may not copy, reproduce, distribute, or use our content without written permission.
Limitation of Liability
To the fullest extent permitted by law, Wildmora is not liable for indirect, incidental, special, or consequential damages resulting from your use of our website or products.
Our liability is limited to the amount paid for the product involved in the claim, where permitted by law.
Nothing in these Terms limits rights that cannot be limited under applicable consumer protection laws.
Third-Party Services
Our store may use third-party services such as Shopify, payment processors, shipping partners, analytics tools, and marketing platforms.
We are not responsible for the actions, policies, or performance of third-party providers.
Changes to These Terms
We may update these Terms of Service from time to time.
Any changes will be posted on this page. Your continued use of the website after changes are posted means you accept the updated Terms.
Contact Us
For questions about these Terms, contact us at:
Email: support@wildmora.com
Business: World of Realm SRL