Shipping policy
Shipping Policy
At Wildmora, we work with trusted fulfillment and shipping partners to deliver pet essentials directly to your door.
Please read our shipping policy carefully before placing an order.
Order Processing Time
Orders are usually processed within 1–3 business days after payment is received.
Processing time refers to the time needed to confirm, prepare, and fulfill your order before it is shipped.
During busy periods, holidays, promotions, or high-demand product launches, processing may take slightly longer.
Estimated Delivery Time
After your order has been processed and shipped, estimated delivery times are usually:
United States
7–15 business days
United Kingdom
7–15 business days
Canada
8–18 business days
Australia & New Zealand
8–18 business days
Europe
7–18 business days
This includes most European destinations such as Germany, France, Spain, Italy, Netherlands, Belgium, Austria, Sweden, Denmark, Ireland, Portugal, Romania, Finland, Poland, Czech Republic, Greece, and other supported European countries.
Japan
7–15 business days
South Korea
7–15 business days
Singapore
7–15 business days
Hong Kong
7–15 business days
United Arab Emirates
8–18 business days
Saudi Arabia
8–20 business days
Mexico
10–20 business days
Brazil
15–30 business days
Chile
12–25 business days
Rest of World
10–30 business days
Some remote locations may take longer.
Delivery times may vary depending on the destination country, product availability, shipping method, shipping carrier, customs processing, local postal services, holidays, or unexpected carrier delays.
Please note that these delivery times are estimates and are not guaranteed.
Shipping Destinations
Wildmora ships to many countries worldwide, including the United States, United Kingdom, Canada, Australia, New Zealand, Europe, Japan, South Korea, Singapore, Hong Kong, Mexico, Brazil, Chile, the United Arab Emirates, Saudi Arabia, and selected international destinations.
Shipping availability and delivery times may vary depending on the product and destination country.
If we are unable to ship a specific item to your location, we will contact you as soon as possible.
Shipping Rates
Shipping rates are calculated and shown at checkout before you complete your order.
From time to time, Wildmora may offer free shipping promotions or free shipping above a minimum order value.
If a free shipping offer is active, it will be displayed on our website or at checkout.
Tracking Information
Once your order ships, you will receive a shipping confirmation email with tracking information.
Please allow 2–5 business days for tracking updates to appear after your order has shipped.
In some cases, tracking may update slowly while the package is in transit, moving between countries, passing through customs, or being handed over to a local delivery partner.
Multiple Packages
If your order contains multiple items, they may be shipped separately.
This can happen when products are fulfilled from different warehouses or shipping partners.
If your items arrive separately, you will receive tracking information where available for each shipment.
Customs, Duties, and Import Fees
For international orders, customs duties, import taxes, VAT, or local fees may apply depending on your country’s regulations.
These charges are not included in the product price or shipping cost unless clearly stated at checkout.
Any customs duties, import taxes, VAT, or local fees are the responsibility of the customer.
Wildmora is not responsible for delays caused by customs processing.
Incorrect or Incomplete Address
Customers are responsible for entering a complete and accurate shipping address at checkout.
Wildmora is not responsible for lost, delayed, returned, or incorrectly delivered orders caused by:
- Incorrect address details
- Missing apartment, unit, or house number
- Wrong postal code
- Incorrect country or region
- Misspelled name or address
- Failure to collect a package from the carrier
If you notice an address mistake after placing your order, please contact us immediately at:
We will do our best to help, but we cannot guarantee address changes once an order has been processed or shipped.
Lost, Stolen, or Delayed Packages
Once an order has been handed to the shipping carrier, delivery is handled by the carrier and local postal services.
If your package appears delayed, lost, or marked as delivered but you have not received it, please contact us and we will help investigate.
In some cases, you may also need to contact the local carrier directly.
Wildmora is not responsible for packages that are stolen after being marked as delivered.
Failed Delivery or Returned Packages
If a package is returned due to an incorrect address, failed delivery attempt, refusal to accept the package, unpaid customs fees, or failure to collect the package, additional shipping fees may apply.
Refunds may not be available for orders returned because of customer address errors, refused delivery, or unpaid customs/import fees.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
We can only cancel an order if it has not yet been processed or shipped.
Once an order has entered processing or fulfillment, we may not be able to cancel it.
Contact Us
If you have questions about shipping or delivery, contact us at:
Please include your order number so we can help you faster.